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Reviews from real customers, never edited or hidden. Every score shows how it was calculated.

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How the TrustScore is calculated

The TrustScore is a weighted average that starts at a neutral 3.5 and moves as reviews arrive. Recent reviews count more than old ones, reviews from brand-new accounts count a little less, and reviews with a conflict of interest are shown but not counted.

  • Transparent scoresSee how many reviews are invited, organic or verified, and how the TrustScore is calculated.
  • No hidden reviewsWe never silently delete real reviews. Every removal has a reason that can be appealed.
  • Fair to businessesBusinesses can reply and invite all their customers, but paying never changes a score.
How scores work

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