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The TrustScore is a weighted average that starts at a neutral 3.5 and moves as reviews arrive. Recent reviews count more, and paying or claiming never changes it.
Read the articleBusinesses can't pay to change their score, hide reviews or choose who they invite. Every moderation decision has a written reason and can be appealed, and we publish our numbers.
Read the articleConnect your shop on the Get reviews page with the WooCommerce plugin or our API. Every order then gets an invitation email automatically, and you choose when it's sent.
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