How do I report a review as a business?
Short answer
Open the review in your dashboard inbox and click Report this review. A moderator decides, and the review stays visible until then.
Report from your dashboard
- Open your business dashboard and choose your business.
- Go to Reviews and select the review.
- Click Report this review.
- Choose the reason and explain what's wrong. Specific facts help, for example "we have no order from this person on that date".
When to report
Report a review if it breaks our review guidelines, for example if it:
- isn't about a genuine experience,
- is offensive or hateful,
- contains personal information,
- comes from a competitor or someone with a conflict of interest,
- is spam or advertising, or isn't about an experience at all.
What happens next
A moderator checks your report. The review stays visible until they decide, so reporting can't be used to hide criticism. If needed, the moderator may ask the reviewer for proof of their experience. The proof is never shared with you.
If the review breaks a rule, it is removed or labeled, and the reviewer gets a written reason and can appeal. If it doesn't, it stays up as it is.
Need help?
Contact us with the topic Report a review of my business. We usually reply within 1 working day.